We use AI to help the people you've already got. Nobody we've worked with has lost a job over it. What they got back was their Friday afternoon.
Most of what fills your week isn't really the work. It's copying things between systems, sorting things into folders, and retyping what somebody already typed once. That part doesn't need you.
It starts with a job you'd rather not do. The one you leave until Friday because it's dull and fiddly and takes all afternoon.
We sit down and map out what the process involves, step by step. That matters more than the technology, and it's the part most people skip. Half the time we find steps that can just go.
Then we work out whether AI suits the job, whether ordinary automation would do it better, or whether it's not worth automating. Sometimes it isn't, and we'll say so.
If it's repetitive and it happens on a schedule, it's worth a conversation. These are the ones that come up most often.
Medical practices still run on fax, and someone loses an hour a day opening PDFs one at a time to work out which results need looking at now. X-Fax reads each one as it arrives, flags the urgent ones, and pre-fills the patient details into Best Practice so nobody retypes them.
X-Fax, Powered by Pear Australia. Works with Best Practice, Medical Director, Zedmed and Genie.
See how X-Fax handles inbound faxesRecord the call and you get a transcript, a summary, and the ability to ask questions about what was said. Draft the follow-up email from the recording, or turn the conversation into a plan that lands in your CRM, ITSM or practice management system.
Useful anywhere the real detail lives in a conversation nobody had time to write up.
Someone fills in your contact form. Then what? For most small businesses the honest answer is that it emails somebody, which works right up until it doesn't. We map out where a lead should go, who sees it, what happens if nobody replies, and how it gets chased.
Usually the cheapest thing to automate and the quickest to pay for itself.
AI is good at cleaning up a messy Excel file, pulling a report out of it, and drafting the email that goes with it. That last bit is often what eats the afternoon.
We'd rather show your team how to do this than do it for them every month.
Years of newsletters, notifications and things you meant to read. Clearing the backlog is tedious and rules-based, which makes it a good fit for automation. Gmail especially.
What arrives from tomorrow matters more than what's sitting there today.
We've shown support teams how to use AI against production without guessing and without breaking anything. Mostly it's about narrowing down what's wrong before you start touching things.
Applies as much to your team as it does to ours.
Sometimes the answer isn't a system at all. Most people already have AI sitting in front of them and get very little out of it because nobody showed them where it helps. Half a day of coaching often beats a project.
Including getting real work out of Claude instead of using it as a search engine.
One irritating job, handled, and then maybe another one in a few months if the first went well. There's no platform to commit to and no rebuild of how your business runs.
Where AI makes a judgement call, like flagging an urgent fax or summarising a call, somebody still reads it. It moves the important things to the top of the pile. It doesn't get the last word.
That's the whole conversation. Tell us the job and we'll tell you whether it's worth automating.